Refund Policy

Credit Top-Up Purchases

All Sales Final: Credit top-up purchases are non-refundable.

• No Refunds: Credit top-up purchases are final and cannot be refunded
• Non-Transferable: Purchased credits cannot be transferred to another account
• Account Specific: Credits are tied to your account and cannot be shared
• Require Active Pro Plan: Top-up credits can only be used with an active GMC Scout Pro subscription
• No Expiry: Purchased credits do not expire while you hold an active Pro subscription

GMC Scout Pro Subscription (€29/month)

Cancel Anytime: You may cancel your GMC Scout Pro subscription at any time from your Stripe billing portal.

• No Prorated Refunds: Cancellation takes effect at the end of your current billing cycle. No partial refunds for unused time.
• Access Until End of Period: You retain Pro access and all benefits until the end of the period you have already paid for.
• Monthly Credits: The 4 monthly report credits included with your Pro plan are reset at the start of each billing cycle and do not carry over if unused.
• Top-Up Credits on Cancellation: Any unused top-up credits are locked when your subscription ends and cannot be used until you reactivate.
• Re-subscribe Anytime: You can re-subscribe at any time after cancellation.

Exceptions

The only circumstances where refunds may be considered:

• Technical Failure: If our service fails to deliver a report due to technical issues on our end, we may issue a refund at our discretion
• Billing Errors: If you were charged incorrectly due to a system error, we will correct the charge
• Fraudulent Charges: If your account was compromised and unauthorized purchases were made, contact us immediately

All exception requests must be submitted within 7 days of purchase and are subject to verification.

Dispute Process

If you believe you qualify for an exception under the circumstances listed above:

1. Email legal@gmcscout.com within 7 days of purchase
2. Include your order ID or transaction reference
3. Provide detailed explanation and supporting evidence
4. We will review and respond within 5 business days

Note: Requests for refunds outside of the listed exceptions will be denied.

Processing Time

• Approved refunds are processed within 5-10 business days
• Refunds appear on your statement within 5-10 business days after processing
• Total time: Up to 20 business days from approval

No Refunds For

Refunds will NOT be issued for:

• Change of mind after purchase
• Unused purchased reports or remaining subscription time
• Dissatisfaction with scan results
• Dissatisfaction with Google's approval decision (we don't control Google)
• Violations of our Terms of Service
• Account suspension or termination due to policy violations

Contact

For refund requests or questions:

Tagan Labs LLC
Email: legal@gmcscout.com
Response Time: Within 2 business days