Refund Policy

One-Time Report Unlock

The one-time report unlock ($49 per report) is the only product GMC Scout sells. There is no subscription, no renewal, and nothing is charged after your purchase.

All Sales Final: One-time report unlock purchases are non-refundable.

• No Refunds: Unlocking a report is final once payment succeeds and details are revealed
• Single Report: The unlock applies only to the specific report purchased
• No Credits: Unlocking a report does not add scan credits or remove the free-tier 24-hour scan limit
• Nothing Recurring: No card is retained for a future charge, and there is nothing to cancel

Legacy Monthly Plans

Monthly plans (GMC Scout Pro, GMC Scout Monitoring) and credit top-up packs were withdrawn on August 20, 2026 and can no longer be purchased. If you subscribed before that date, your plan continues at your original price until you cancel it, and these terms still apply to you.

Cancel Anytime: You may cancel from your dashboard, or from the Stripe billing portal linked there. If you cannot find it, email terry@terryecom.com and we will cancel it for you.

• No Prorated Refunds: Cancellation takes effect at the end of your current billing cycle. No partial refunds for unused time.
• Access Until End of Period: You keep your plan’s benefits until the end of the period you have already paid for.
• Monthly Credits: Included monthly report credits reset at the start of each billing cycle and do not carry over if unused.
• Previously Purchased Top-Up Credits: Credits you already bought remain on your account and usable while your plan is active. Top-up purchases were, and remain, non-refundable.
• No Re-subscribe: Once cancelled, a monthly plan cannot be restarted, because it is no longer sold. Reports remain available as one-time unlocks.

Exceptions

The only circumstances where refunds may be considered:

• Technical Failure: If our service fails to deliver a report due to technical issues on our end, we may issue a refund at our discretion
• Billing Errors: If you were charged incorrectly due to a system error, we will correct the charge
• Fraudulent Charges: If your account was compromised and unauthorized purchases were made, contact us immediately

All exception requests must be submitted within 7 days of purchase and are subject to verification.

Dispute Process

If you believe you qualify for an exception under the circumstances listed above:

1. Email legal@gmcscout.com within 7 days of purchase
2. Include your order ID or transaction reference
3. Provide detailed explanation and supporting evidence
4. We will review and respond within 5 business days

Note: Requests for refunds outside of the listed exceptions will be denied.

Processing Time

• Approved refunds are processed within 5-10 business days
• Refunds appear on your statement within 5-10 business days after processing
• Total time: Up to 20 business days from approval

No Refunds For

Refunds will NOT be issued for:

• Change of mind after purchase
• Unused purchased reports or remaining subscription time
• Dissatisfaction with scan results
• Dissatisfaction with Google's approval decision (we don't control Google)
• Violations of our Terms of Service
• Account suspension or termination due to policy violations

Contact

For refund requests or questions:

Tagan Labs LLC
Email: legal@gmcscout.com
Response Time: Within 2 business days