Refund Policy

If Something Went Wrong, Write To Us

If you paid and your report did not unlock, or the scan failed on our side, that is our problem to fix and not yours to argue. Email terry@terryecom.com with the store you scanned and we will either get you the report or refund the charge.

The same goes for anything that looks like a billing mistake — a duplicate charge, a charge you do not recognise, a charge on a card that is not yours. Tell us and we will look it up.

What we cannot do is undo a report you have already read. The details below say exactly where that line sits.

Monthly Plan

GMC Scout sells one plan: €29 a month, renewing each month until you cancel.

Cancel Anytime, In One Click: Cancel from your dashboard, or from the Stripe billing portal linked there. If you cannot find it, email terry@terryecom.com and we will cancel it for you.

• Cancelling Stops The Next Charge: Nothing further is charged after you cancel.
• Access Until End of Period: You keep full reports and unlimited scans until the end of the month you have already paid for.
• No Prorated Refunds: A month that has started is not refunded in part. Every report is on screen the moment it finishes, so a used month cannot be returned.
• Plans Started Before October 18, 2026: Continue at their original price until you cancel. Top-up credits you already bought stay usable while your plan is active and remain non-refundable.

Report Unlocks Bought Before October 18, 2026

One-time report unlocks are no longer sold. If you bought one, the report stays unlocked, the 30-day re-scan period for that store runs to its original end date, and the unlock was final once the details were revealed.

Exceptions

The circumstances where we refund:

• Technical Failure: If our service fails to deliver a report due to technical issues on our end, we refund the charge
• Billing Errors: If you were charged incorrectly due to a system error, we will correct the charge
• Fraudulent Charges: If your account was compromised and unauthorized purchases were made, contact us immediately

All exception requests must be submitted within 7 days of purchase and are subject to verification.

How To Ask

If one of the circumstances above applies to your purchase:

1. Email terry@terryecom.com within 7 days of purchase
2. Include the store you scanned, plus your order ID or transaction reference if you have it
3. Tell us what happened — a screenshot helps but is not required
4. We read every message and reply within 5 business days

Outside those circumstances an unlock you have already read stays final, but write to us anyway: if something about the report was wrong rather than simply unwelcome, we would rather hear it.

Processing Time

• Approved refunds are processed within 5-10 business days
• Refunds appear on your statement within 5-10 business days after processing
• Total time: Up to 20 business days from approval

What A Refund Does Not Cover

These are outside the circumstances above:

• Change of mind after the report has been revealed
• Unused purchased reports or remaining subscription time
• Dissatisfaction with scan results
• Dissatisfaction with Google's approval decision (we don't control Google)
• Violations of our Terms of Service
• Account suspension or termination due to policy violations

Contact

For refund requests or questions:

Tagan Labs LLC
Email: terry@terryecom.com
Response Time: Within 2 business days